Customer support
Pass customer feedback to product in two clicks.
Your team hears about problems first. CustomerSaid lets you send a chat or email to the product team without retyping it, follow what happens next, and know when to write back to the customer.
No credit card · Free credits to start
The problem
Does this sound familiar?
Feedback gets lost after you pass it on
You post it in a Slack channel or a shared doc. A week later, nobody knows where it went.
Customers keep asking “Any news?”
You can’t tell them if their request is planned, because you can’t see it.
The same request, again and again
Ten customers ask for the same thing, but product hears it as one comment.
How CustomerSaid helps
Send it once. Follow it to the end.
1Step 1
Send feedback without leaving your tools
Send an Intercom conversation, mention @CustomerSaid in a Slack thread, or forward an email. In a browser or on a Mac, select text and send it. The customer’s words are saved as they are.
- Slack, Intercom, email, the Mac app, and the browser
- No forms and no retyping
- Link it to the right company
2Step 2
See where each request stands
Feedback is linked to a need, and the need to a solution. You can see if the work is planned, in progress, or released.
- Clear status for every solution
- Every request counts toward the need
- No more chasing product for updates
3Step 3
Know who to tell when it ships
When a solution is released, CustomerSaid shows the companies and people who asked for it. It can also post the news to a Slack channel.
- A list of the companies and people who asked
- An optional Slack post when a solution is released
- Write back to every customer who asked
Before and after
What changes for your team
| Without CustomerSaid | With CustomerSaid |
|---|---|
| Feedback is retyped into a form | Sent from Intercom, Slack, or email in two clicks |
| Requests disappear in a channel | Every request is linked to a need |
| “Any news?” has no answer | You can see the status of the work |
| Nobody tells the customer it shipped | You know who asked and can write back |
Features
The features you will use most
Questions
Common questions
For teams
See how other teams use CustomerSaid
See what your customers actually need.
No credit card · Free credits to start