Needs
Find the problems behind the requests.
Customers ask for different features to solve the same problem. CustomerSaid groups their feedback into needs, so you see what really matters and who is affected.
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The problem
A list of requests is not a list of problems
One customer asks for an export, another for a report, a third for a dashboard. All three want the same thing: to see their data. When requests stay separate, the real problem looks small.
- The same problem hides behind different words
- Counting requests by hand is slow
- Big problems look small when split up
How it works
Three simple steps
- 1
New feedback arrives
Feedback comes in from your tools and from review sites.
- 2
CustomerSaid suggests a need
It reads the feedback and proposes which need it belongs to. When it is not sure, it asks you first.
- 3
You see the full picture
Each need shows all the quotes, the companies, and their revenue in one place.
A closer look
From scattered feedback to clear needs
Check suggestions in one click
When CustomerSaid is not sure where feedback belongs, it puts it in a short review list. Accept or reject each suggestion.
- Clear matches are linked for you
- Unclear ones wait for a person
- You can move feedback to another need at any time
See who is waiting
Each need lists the companies behind it and their combined revenue. Compare needs by what those customers are worth, not only by the number of requests.
- Companies and people who asked
- Combined yearly revenue (ARR)
- Pain, request, and churn-risk signals
What you get
Why teams use it
Problems, not just requests
See the need behind many different requests.
You stay in control
Uncertain matches wait for a person to check them.
Revenue on every need
See how much the companies behind a need pay you.
Your own fields
Add fields like segment or next review date.
Questions
Common questions
Platform
Related features
See what your customers actually need.
No credit card · Free credits to start