Overview
See what customers talk about this week.
The overview shows how much feedback arrived, where it came from, which companies spoke up, and which parts of the product need attention.
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The problem
Nobody sees the whole picture
Support sees chats, sales hears calls, product reads tickets. Nobody can say if complaints about a feature are growing, or which customers are unhappy.
- Each team sees only its own channel
- Trends are noticed too late
- Reports take hours to prepare
How it works
Three simple steps
- 1
Feedback comes in
From Slack, Intercom, email, Zendesk, Gong, the Mac app, and review sites.
- 2
CustomerSaid sorts it
By source, company, need, and product area.
- 3
You see the trends
Pick a period and see what changed.
A closer look
Know where to look first
Which parts of the product get the most feedback
See feedback by product area. Find the part of the product that needs attention first.
- Feedback count per product area
- Open the feedback behind each number
- Areas you define yourself
What is waiting for your review
The overview shows how many suggestions need a person to check them, so nothing waits too long.
- Items waiting for review
- Accept or reject in one click
- Clear matches are handled for you
What you get
Why teams use it
One view for all channels
Chats, emails, calls, and reviews together.
Spot changes early
See when a topic suddenly grows.
Any time period
Compare this month with the last one.
No manual reports
The numbers update as feedback arrives.
Questions
Common questions
See what your customers actually need.
No credit card · Free credits to start