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Product teams

Know what to build next, and show why.

Customer requests come from calls, chats, emails, and reviews. CustomerSaid puts them in one place, groups the same problems together, and shows which customers are waiting. You plan with facts, not the loudest opinion.

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The problem

Does this sound familiar?

  • Requests are everywhere

    Feedback sits in Slack threads, support chats, call notes, and someone’s inbox. Nobody sees all of it.

  • The loudest voice wins

    The last customer call or the most active salesperson shapes the roadmap, not the real size of the problem.

  • “Why are we building this?”

    In planning, you have to explain your choice. Finding the quotes and numbers takes hours.

How CustomerSaid helps

From scattered requests to a plan you can defend

  1. 1Step 1

    Collect every request in one inbox

    Your team sends feedback from Slack, Intercom, email, the Mac app, or the browser. Gong calls, Zendesk tickets, and reviews from G2 and app stores arrive on their own. Each one keeps the customer’s exact words and the company.

    • No retyping and no spreadsheets
    • Every quote keeps its source and company
    • Works with the tools your team already uses

  2. 2Step 2

    See the real problems behind the requests

    CustomerSaid groups feedback about the same problem into one need. You see how many companies asked and how much they pay you.

    • Similar requests land in one need
    • You check the suggestions CustomerSaid is unsure about
    • Company count and revenue on every need

  3. 3Step 3

    Choose with clear priorities, and write down why

    Rank needs by what your team cares about: number of companies, revenue, urgency, and effort. Save the reason for each decision so anyone can read it later.

    • Set your own priority weights
    • One need can have several solutions
    • The reason stays next to the decision

Before and after

What changes for your team

What changes for your team
Without CustomerSaidWith CustomerSaid
Feedback is spread across five toolsAll feedback in one inbox, with the company
You count requests by handSimilar requests are grouped for you
Priority depends on who is loudestPriority comes from data you can check
Decisions are forgotten after the meetingThe reason is saved next to each decision

Features

The features you will use most

Questions

Common questions

For teams

See how other teams use CustomerSaid

See what your customers actually need.

Create a free account

No credit card · Free credits to start