Compare
CustomerSaid and Harvestr: similar goals, different prices.
Both tools turn raw feedback into problems and solutions. They differ in price model, review sites, hosting, and the compliance your team needs.
No credit card · Free credits to start
The structure is close
Harvestr splits discoveries from projects. CustomerSaid splits needs from solutions. Both keep a person in the loop.
Harvestr charges per editor
Editors pay, contributors are free, and AI categorization is capped each month. CustomerSaid has unlimited users.
Harvestr has more enterprise checks ticked
It has a public roadmap and SOC 2 Type II. CustomerSaid has neither yet.
Feature comparison
| Feature | CustomerSaid | Harvestr |
|---|---|---|
| Collect | ||
| Review sites | Eight sites | No |
| Gong calls | Yes | Yes |
| Zendesk tickets | Yes | Yes |
| HubSpot | Yes | Yes |
| Mac app | Yes | No |
| Understand and decide | ||
| Reviewed AI categorization | Yes | Yes |
| Problems and solutions kept separate | Needs and solutions | Discoveries and projects |
| Scoring | Configurable factors | RICE |
| Board and timeline | Yes | Kanban and timeline |
| Questions with cited sources | Analyst | Ask HAI |
| Share and trust | ||
| Public roadmap | No | Yes |
| Jira and Linear | Yes | Yes |
| SOC 2 | Not yet | Type II |
| Self-hosting | Enterprise | No |
Pricing
CustomerSaid Basic
$10per month
- Unlimited users and feedback
- $10 of AI credits each month
- A free plan is also available
Harvestr Core
$79per editor a month ($65 billed yearly)
- Scale is $99 per editor ($85 billed yearly)
- Contributors are free, there is no free plan
- AI is capped at 250 to 500 categorizations a month
Prices as published by Harvestr, 13 October 2026. Check the vendor’s page before you decide.
Questions
Common questions
See what your customers actually need.
No credit card · Free credits to start