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Search guides for setting up, capturing feedback, prioritizing opportunities and closing the loop.
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- Getting startedSet up your workspace, invite your team and bring in your first customer feedback.5 articles
- Capturing feedbackEvery way customer feedback gets into CustomerSaid, and how the review queue keeps it tidy.6 articles
- OpportunitiesHow customer problems are grouped, scored and moved through a clear lifecycle.5 articles
- Solutions and closing the loopPlan fixes, record decisions and tell customers when their request ships.4 articles
- Analyst and AIAsk questions of your evidence, understand citations and manage AI credits.4 articles
- IntegrationsConnect Slack, Intercom, Zendesk, Gong, HubSpot, Linear, Jira, review sites and AI agents.7 articles
- Account and billingRoles, revenue visibility, plans, privacy and workspace settings.6 articles
Popular articles
- What is CustomerSaidA plain-language tour of what CustomerSaid does, who it is for and what it is not.3 min read
- Create your workspaceSign up, name your workspace and land on a dashboard with a welcome credit to try the AI features.2 min read
- Forward emails into the inboxCreate a workspace address and forward a customer email to turn it into feedback.2 min read
- How the priority score is calculatedThe six weighted factors behind every 0 to 100 score, and how to adjust them.2 min read
- Ask the AnalystAsk questions about your customers in plain language and get answers grounded in your own evidence.2 min read
- Roles and permissionsWhat Owner, Admin, Member and Viewer can do, and how to create custom roles.2 min read