Compare
CustomerSaid and Productboard: a suite or a focused workspace.
Productboard covers feedback, roadmaps, and a portal for larger teams. CustomerSaid focuses on the evidence behind decisions and starts self-serve.
No credit card · Free credits to start
Productboard is a wider suite
It adds timeline roadmaps and a portal with voting on top of its insights repository.
CustomerSaid starts without a call
Sign up, send your first feedback, and see the prices on the site. No demo needed.
Pricing is the clearest gap
Productboard does not publish prices and needs at least five makers. CustomerSaid has unlimited users on every plan.
Feature comparison
| Feature | CustomerSaid | Productboard |
|---|---|---|
| Collect | ||
| Self-serve sign-up | Yes | Demo only |
| Gong calls | Yes | Enterprise |
| Zendesk tickets | Yes | Enterprise |
| Salesforce | HubSpot only | Enterprise |
| Mac app | Yes | No |
| Understand and decide | ||
| Insights repository | Feedback and needs | Yes |
| Questions with cited answers | Analyst | Spark |
| Custom scoring | Configurable factors | Custom formulas |
| Timeline roadmap | Yes | Yes |
| Share and trust | ||
| Portal with voting | No | Yes |
| SOC 2 | Not yet | Yes |
| Published prices | Yes | No |
| Self-hosting | Enterprise | No |
Pricing
CustomerSaid Basic
$10per month
- Unlimited users and feedback
- $10 of AI credits each month
- A free plan is also available
Productboard Business and Enterprise
Not publisheddemo only, minimum 5 makers
- 500 AI credits per maker each month
- Top-ups cost $5 per 50 credits
- Salesforce, Gong, and Zendesk on Enterprise
Productboard does not publish prices. Details as described on productboard.com, 13 October 2026.
Questions
Common questions
See what your customers actually need.
No credit card · Free credits to start