Unlimited feedback and users.

Every plan includes unlimited users and feedback, plus Slack, Intercom, email, and the macOS app. Free includes starting credits. Basic and Pro refresh the credit pool every month.

Free

$0/ month

Collect feedback with your team from the tools you already use.

Users
∞
Feedback
∞
Slack
Included
Intercom
Included
Email forwarding
Included
macOS app
Included

Create a free account

Basic

$10/ month

Analyze feedback and ask Analyst questions with a monthly pool of credits.

Everything in Free, plus:

Automatic need detection
Included
Feedback translations
Included
Solution suggestions
Included
Analyst conversations
Included
Review profile$3 / profile
- Google Play
- App Store
- G2
- Capterra
- GetApp
- Trustpilot
- Product Hunt
- AppSumo

Create a free account

Pro

$20/ month

A larger credit pool for analyzing a high volume of feedback.

Everything in Basic, plus:

More credits
3× more credits than Basic
Priority analysis queue
Included
Earlier access to new features
Included

Create a free account

Enterprise

Custom

Run CustomerSaid on your own infrastructure, with your data, identity provider, and AI.

Everything in Pro, plus:

Self-hosted on your infrastructure
Included
Data stays in your database
Included
Single sign-on (SAML, OIDC)
Included
Your own AI on Amazon Bedrock
Included
Your own email server
Included

Slack, Intercom, email forwarding, and the macOS app are always free. On Basic and Pro, each review profile costs $3 per month.

Prices are in US dollars, net of VAT, which is added where applicable. Plans are for business use only. Paid plans are billed monthly in advance and renew automatically until you cancel; cancellation takes effect at the end of the paid period. Monthly credits expire at the end of each billing period, top-up credits don’t expire, and the free starting credit lasts 30 days. Read the Terms of Service

See what your customers actually need.

Create a free account

No credit card · Free credits to start