Every customer comment in one place

Decide what to build from what customers say.

Collect feedback from calls, chats and reviews. See the problems that repeat, who raised them, and what they are worth.

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CustomerSaid

Overview

Inbox

Review3

Needs6

Solutions

Companies

Analyst

Explore

Search⌘K

Inbox

New · 4

Northstar Health12 min ago

Every Monday we wait two days for an analyst to send the same report. We need to see it ourselves.

Needs review

Meridian Finance28 min ago

We will not renew unless we can control who edits what.

Linked

Orbit Logistics1 hour ago

Can we export the weekly numbers? My team copies them into Sheets by hand.

Linked

G2 review3 hours ago

Great tool, but reports are hard to share with people outside the admin team.

Linked

Elena Ruiz

VP Customer Operations · Northstar Health

Feedback

Every Monday we wait two days for an analyst to send the same report. We need to see it ourselves.

Linked need91Give teams self-serve reporting

CompanyNorthstar Health

Revenue$186k

Marcus Lee

Account Executive · Luma Energy

Feedback

On the call they said a self-serve dashboard would close the deal this quarter.

Linked need87Control access at a granular level

CompanyLuma Energy

Revenue$186k

Verified user

Mid-market · G2 review

Feedback

Great tool, but reports are hard to share with people outside the admin team.

Linked need91Give teams self-serve reporting

CompanyG2 review

Revenue$186k

Priya Shah

Operations Lead · Orbit Logistics

Feedback

Can we export the weekly numbers? My team copies them into Sheets by hand.

Linked need87Control access at a granular level

CompanyOrbit Logistics

Revenue$186k

Tom Becker

Security Officer · Meridian Finance

Feedback

We will not renew unless we can control who edits what.

Linked need91Give teams self-serve reporting

CompanyMeridian Finance

Revenue$186k

Customers tell you what they need. It just never lands in one place.

01
It is spread across many tools
Requests sit in Slack, support chats, emails, call notes, and review sites. Each team sees only its slice.
02
The real problem gets lost
Five customers describe the same problem five ways. Without grouping, a big problem looks like five small ones.
03
Decisions follow the loudest voice
The roadmap tracks whoever spoke last, not how many companies are affected or what they pay you.

How it works

From the first customer conversation to a product decision.

Keep the customer’s exact words

Select text in a browser or on a Mac, or send a Slack thread, an Intercom message or an email. Gong calls, Zendesk tickets and new reviews arrive on their own.

Add the business context

Link the feedback to a company and see how much that company pays you. The people who asked stay one click away.

Group the problems that repeat

Customers describe the same problem in different ways. CustomerSaid suggests which comments belong together.

Set priority from the data

Each need can be ranked by the number of companies, what they pay, how urgent the problem is, how hard it is to build, and how well it fits the product.

Separate the problem from the solution

Understand the customer’s need first, then plan how to solve it. After you ship, you can tell the companies that asked for it.

Northstar HealthWeekly numbers by hand

Orbit LogisticsCan we export the weekly numbers?

Orbit Logistics[12:04] the weekly numbers by hand

Meridian FinanceTicket #4812 · Export fails on large workspaces

G2 reviewSelected on a web page

Meridian FinanceWe will not renew without roles

New feedback

238 saved this week

Elena Ruiz

Northstar Health

“Every Monday we wait two days for an analyst to send the same report.”

Northstar HealthGive teams self-serve reporting

Priya Shah

Orbit Logistics

“Can we export the weekly numbers? My team copies them into Sheets by hand.”

Orbit LogisticsControl access at a granular level

Priya Shah

Orbit Logistics

“We pull the weekly numbers by hand and paste them into a sheet.”

Orbit LogisticsEdit many records at once

Daniel Ortiz

Meridian Finance

“The export fails every time we try it on the full workspace.”

Meridian FinanceProve compliance without manual work

Verified user

G2 review

“Reports are hard to share with people outside the admin team.”

G2 reviewGive teams self-serve reporting

Tom Becker

Meridian Finance

“We will not renew unless we can control who edits what.”

Meridian FinanceControl access at a granular level

CustomerSaid

Overview

Inbox

Review3

Needs6

Solutions

Companies

Analyst

Explore

Search⌘K

Companies

Revenue: $1120k

CompanySegmentRevenueFeedback

MFMeridian FinanceEnterprise$164k23

NHNorthstar HealthEnterprise$186k31

LELuma EnergyEnterprise$221k12

OLOrbit LogisticsMid-market$92k17

PPapertrailMid-market$78k9

Meridian FinanceHealthy

“Every Monday we wait two days for an analyst to send the same report. We need to see it ourselves.”

Northstar HealthAt risk

“We will not renew unless we can control who edits what.”

Luma EnergyHealthy

“Can we export the weekly numbers? My team copies them into Sheets by hand.”

Orbit LogisticsHealthy

“Great tool, but reports are hard to share with people outside the admin team.”

PapertrailAt risk

“On the call they said a self-serve dashboard would close the deal this quarter.”

Everything you need, from feedback to release

Needs
Group similar feedback into the problem behind it.
CustomerSaid
Overview
Inbox
Review3
Needs6
Solutions
Companies
Analyst
Explore
Search⌘K
Needs
Priority
91
Give teams self-serve reporting
Teams wait for analysts to send routine reports, which slows decisions.
$842k
19 companies
87
Control access at a granular level
Admins can’t safely share work, because roles are too broad.
$1.1M
14 companies
81
Edit many records at once
Teams repeat the same update across hundreds of records.
$615k
11 companies
74
Prove compliance without manual work
Security teams collect audit evidence by hand.
$977k
8 companies
Feedback collection
Slack, Intercom, email, Zendesk, Gong, the Mac app and the browser extension.
Review sites
Bring in reviews from G2, Capterra, app stores, and more.
Priority
Rank needs by companies, revenue, urgency, and effort.
Companies
See who asked for what and how much they pay you.
ExploreNew
Check a hypothesis against what customers already said.
Solutions
Plan fixes, record decisions, link Linear or Jira issues, and tell customers when it ships.
Overview
See feedback trends by source, company, and product area.
Analyst
Ask about your feedback and get answers with sources.
CustomerSaid
Overview
Inbox
Review3
Needs6
Solutions
Companies
Analyst
Explore
Search⌘K
The top need is self-serve reporting. 19 companies raised it, worth $842k a year. Support teams wait for analysts to send the same report every week. ¹ ²
Sources
1Northstar Health
“Every Monday we wait two days for an analyst to send the same report. We need to see it ourselves.”
2Meridian Finance
“We will not renew unless we can control who edits what.”
3Orbit Logistics
“Can we export the weekly numbers? My team copies them into Sheets by hand.”
Ask about your customers…

For teams

Built for every team that talks to customers

Everyone sees the same feedback, but each team gets something different from it.

Plan with facts, not opinions

See the problems customers raise most, how many companies are affected, and how much they pay you. Record why you chose each solution.

Learn more: Product teams

Send feedback in two clicks

Pass a chat or email to product without retyping it. Follow its status and know who to tell when the fix is released.

Learn more: Customer support

Use the words customers use

Bring reviews from eight sites into one place. Find real quotes for landing pages, ads, and launch emails.

Learn more: Marketing

Show the revenue behind requests

Save what prospects and customers ask for, linked to the company. Product sees how much revenue waits on each need.

Learn more: Sales

See the big picture in minutes

Check the top needs, ask Analyst a question, and read the reason behind each decision, without another meeting.

Learn more: Founders and leaders

CustomerSaid

Overview

Inbox

Review3

Needs6

Solutions

Companies

Analyst

Explore

Search⌘K

Need

Give teams self-serve reporting

91Qualified

Customer problem

Teams wait for analysts to send routine reports, which slows decisions.

Evidence

Pain: 21Request: 32Churn risk: 10

Feedback per week

Impact

Feedback64

Contacts23

Companies19

Revenue$842k

“Every Monday we wait two days for an analyst to send the same report. We need to see it ourselves.”Northstar Health

“We will not renew unless we can control who edits what.”Meridian Finance

CustomerSaid

Overview

Inbox

Review3

Needs6

Solutions

Companies

Analyst

Explore

Search⌘K

Companies

Revenue: $1120k

CompanySegmentRevenueFeedback

MFMeridian FinanceEnterprise$164k23

NHNorthstar HealthEnterprise$186k31

LELuma EnergyEnterprise$221k12

OLOrbit LogisticsMid-market$92k17

PPapertrailMid-market$78k9

Meridian FinanceHealthy

“Every Monday we wait two days for an analyst to send the same report. We need to see it ourselves.”

Northstar HealthAt risk

“We will not renew unless we can control who edits what.”

Luma EnergyHealthy

“Can we export the weekly numbers? My team copies them into Sheets by hand.”

Orbit LogisticsHealthy

“Great tool, but reports are hard to share with people outside the admin team.”

PapertrailAt risk

“On the call they said a self-serve dashboard would close the deal this quarter.”

Collect feedback from the tools you already use

Slack, Intercom, email, Gong calls, Zendesk tickets and a browser extension on the way in. Linear, Jira and HubSpot on the way out. Reviews from eight sites arrive on their own.

See all integrations

Slack
Intercom
Email
Zendesk
Gong
Chrome and Edge
Firefox
Mac app
HubSpot
Linear
Jira
G2
Capterra
GetApp
Trustpilot
Product Hunt
AppSumo
Google Play
App Store
MCP server

Questions

Common questions

See what your customers actually need.

Create a free account

No credit card · Free credits to start

Decide what to build from what customers say.

Customers tell you what they need. It just never lands in one place.

It is spread across many tools

The real problem gets lost

Decisions follow the loudest voice

From the first customer conversation to a product decision.

Everything you need, from feedback to release

ExploreNew

Built for every team that talks to customers

Collect feedback from the tools you already use

Common questions

What is CustomerSaid?

Who is it for?

Does CustomerSaid decide for us?

How much does it cost?

See what your customers actually need.