Compare
CustomerSaid and Canny: a portal or a private workspace.
Canny collects votes on a public board. CustomerSaid keeps what customers said in your own words, linked to companies and revenue. Here is where each one fits.
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Canny is built around a public portal
Customers vote on ideas, follow a public roadmap, and read your changelog. CustomerSaid has none of these.
CustomerSaid is built around evidence
Every need keeps the original quotes, the companies behind them, and what they pay you.
The price models differ
Canny prices by tracked users and managers. CustomerSaid has unlimited users and feedback on every plan.
Feature comparison
| Feature | CustomerSaid | Canny |
|---|---|---|
| Collect | ||
| Review sites | Eight sites, $3 per listing a month | Included in the price |
| Gong calls | Yes | Yes |
| Zoom transcripts | Not yet | Yes |
| Browser extension | Yes | Yes |
| Mac app | Yes | No |
| Understand and decide | ||
| Human review of AI suggestions | Yes | Autopilot has no review queue |
| Problem and solution kept separate | Needs and solutions | Posts are both |
| Board and timeline roadmap | Yes | Roadmap view only |
| Share and trust | ||
| Public voting portal | No | Yes |
| Public roadmap | No | Yes |
| Changelog | No | Yes |
| Jira and Linear | Yes | Higher tier |
| SOC 2 | Not yet | Yes |
Pricing
CustomerSaid Basic
$10per month
- Unlimited users and feedback
- $10 of AI credits each month
- A free plan is also available
Canny Pro
$79per month, billed yearly
- 100 tracked users and 10 managers
- A free plan covers 25 tracked users and 5 managers
- Business plan has custom pricing
Prices as published on canny.io/pricing, 13 October 2026. Check the vendor’s page before you decide.
Questions
Common questions
See what your customers actually need.
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