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Feedback collection

Collect feedback from every conversation.

Customers share what they need in chats, calls, and emails. CustomerSaid saves their exact words with the company, so nothing gets lost on the way to the product team.

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The problem

Good feedback gets lost on the way

Most feedback never reaches the product team. It stays in a chat, a call note, or someone’s inbox. When it does arrive, it is often a short summary without the customer’s words or the company name.

  • Feedback is spread across many tools
  • Summaries lose the customer’s real words
  • Nobody knows which company said it

How it works

Three simple steps

  1. 1

    Send from the tool you use

    Mention @CustomerSaid in Slack, send a conversation from Intercom, forward an email, or select text in a browser or on a Mac.

  2. 2

    CustomerSaid reads it

    It finds the feedback in the message and suggests the need it belongs to. When it is not sure, it asks you.

  3. 3

    Everything lands in one inbox

    Your team sees all feedback in one list, with the source, the company, and the customer’s exact words.

A closer look

Send feedback from where you work

  1. Slack and Intercom: you choose what to send

    Mention @CustomerSaid in a thread or use the message shortcut. In Intercom, send one conversation or many. CustomerSaid gets only what your team sends.

    • Works in any Slack channel CustomerSaid is in
    • Send open or closed Intercom conversations
    • Forward any email to your workspace address

  2. The Mac app: select text and send it

    Notes from a call, a message in a browser, a line in a document. Select the text, press a shortcut, and it becomes feedback.

    • Works in Safari, Chrome, and most apps
    • Edit the quote before you save it
    • Pick the company it belongs to

What you get

Why teams use it

  • No retyping

    Send feedback in two clicks from tools your team already uses.

  • Exact words kept

    Summaries help, but the original quote is always one click away.

  • Company context

    Each piece of feedback is tied to a company and its revenue.

  • Older feedback, too

    Import feedback and companies you already have from a CSV file.

Who uses it

Useful for the whole team

Questions

Common questions

Platform

Related features

See what your customers actually need.

Create a free account

No credit card · Free credits to start