Capturing feedback
Every way customer feedback gets into CustomerSaid, and how the review queue keeps it tidy.
6 articles · Updated Oct 14, 2026
- How the inbox worksWhere all customer feedback lands, how it is read by AI and how to add feedback by hand.2 min read
- Forward emails into the inboxCreate a workspace address and forward a customer email to turn it into feedback.2 min read
- Import feedback from CSVUpload a spreadsheet of feedback or companies, map the columns and import in the background.2 min read
- Call transcriptsTurn sales and customer calls into feedback, with Gong sync or by pasting a transcript.2 min read
- Browser extension and quick captureSend selected text from any web page, or from any Mac app, into your inbox in two clicks.2 min read
- Review queue and AI classificationAccept, reject or redirect the matches AI suggests, and set when high-confidence links may be automatic.2 min read