Solutions and closing the loop
Plan fixes, record decisions and tell customers when their request ships.
4 articles · Updated Oct 14, 2026
- Solutions explainedA solution is one way to address customer problems. Learn how to create one and move it from draft to shipped.2 min read
- Recording decisionsEvery status change on an opportunity or solution needs a rationale and is saved as a permanent decision.2 min read
- Broadcasts and closing the loopSee which customers asked for a planned or shipped solution, copy a ready message and mark them told.2 min read
- Linking Linear and Jira issuesAttach Linear or Jira issues to a solution, create new ones from it and follow their status.2 min read