Data retention and deletion

This article explains what happens to your data over time and what you can delete. For how data is protected, see Privacy and security.

What is kept

• Original feedback. Feedback text is stored as written and kept as evidence. Submissions are protected against edits, so history stays trustworthy. You can archive an item to take it out of circulation.
• Decisions and history. Decisions, journal entries, audit events and the credit ledger are append-only. You can add to them, not rewrite them.
• Opportunities and solutions. Archiving keeps history. Hard deletion is allowed only for a pristine candidate opportunity or a draft solution that has no activity.

What is removed on a schedule

• AI run details. The input and output stored for AI runs are cleared after 90 days. The record that a run happened stays.
• AI trace details. Detailed stage traces kept for quality checks expire after a retention window, 30 days by default.
• Notification delivery records. Kept for 180 days.
• AI agent (MCP) tokens. Expired codes and tokens are cleaned up daily, and revoked grants after 30 days.

Removing personal data from an item

Redacting a feedback item replaces its text and clears the AI traces, quotes and cached translations that came from it. Signals that were already extracted are not rewritten. If you need personal data removed, contact us and we will help.

Removing a person

Removing a member suspends their access immediately. Their feedback, comments and assignments stay. Their MCP grants and paired devices stop working.

Delete a workspace

Who can do this: the Owner only, even if another role can edit settings.

1. Cancel any active subscription in the Stripe portal. Deletion is blocked while a subscription is active, trialing or past due, or while a credit reservation is still open.
2. Open Settings › General.
3. Choose to delete the workspace and confirm.

Deleting a workspace permanently removes its feedback, opportunities, solutions, settings, billing records and integration connections. Paid review listings are removed first. This cannot be undone.

Disconnecting integrations

Disconnecting a tool stops syncing and removes the stored credentials. Items already imported stay in your workspace.

Tips

• Export what you need from Reports before deleting.
• Cancel the subscription a day early so billing has time to settle.

Troubleshooting

Delete is disabled. Check that you are the Owner and that billing is canceled.